Many programmable thermostats have a terminal block dedicated to the C-wire. If you have a wire in the terminal labeled “C” you can confirm that it is powered using a voltmeter:
If there is no wire in the C terminal, there are two options to provide a powered C-wire to the device. All require the skills and experience of a professional HVAC technician or electrician.
Use an existing wire
Run a new wire to the desired location
Align the pins on the Cognition Controls device with the terminal blocks on the backplate and push the device into the backplate.
Once the device is plugged into the backplate, you will see the device screen flash from black to white a few times and the Cognition logo will appear on the screen.
If you do not see the screen change, follow these steps to troubleshoot your device:
It takes 2-15 minutes for the Cognition device to configure with the Cognition dashboard. The configuration and the install are complete when the device screen shows the current room temperature and the scheduled temperature range in the top left corner.
If you run into issues during the installation process, send an email to [email protected]
The Cognition Control on the wall will execute simple, temporary comfort adjustments.
Approach the device:
As you press the button up/down, the temperature on the screen will adjust. Stop pressing when your desired temperature is on the screen.
After a brief pause, a message confirming your selection, such as “Now warming to 76”, will show on the screen.
This message will remain on the screen until your selected temperature is achieved.
To cancel your selection simply press the middle button on the device.
Note: The Comfort Preferences set in the Cognition Dashboard are the primary way that the space is managed. The requests at the device are temporary. Once the at device request has been achieved the Dashboard Comfort Preferences will once again be the way in which the space is managed.
Align the pins on the Cognition Controls device with the terminal blocks on the backplate and push the device into the backplate.
Comfort is an experience. A Comfort Preference is the set of sequential temperatures at which your space will be comfortable, for example, 70-75.
Comfort is not a specific number, it is an experience. Based on research and feedback, we’ve learned that we can be comfortable within a range of temperatures. The benefit of managing your space with a range is that it increases opportunities to balance comfort with energy savings.
Select the zone that you would like to adjust, then select <<Edit Zone Settings>>
To maximize comfort in your space you can create multiple comfort ranges. For example, you could have different settings for morning, lunchtime, afternoon, evening and overnight, and these can differ day by day.
Select the time range, then set the range you’d like to keep the temperature within.
Remember:
Once you’ve created a range select <<Save Changes>>
The range you need will depend on the context.
Cold weather tips:
Hot weather tips:
Exceptions are a way to temporarily adjust your Comfort Calendar Preferences quickly and easily. The exception is set for a specific time and day(s) and will only apply for that period. After that period has passed, Cognition will automatically return to the settings in your Comfort Calendar.
You can set an exception at the Building or the Zone level. Select your Building or Zone, then select <<Exceptions>>:
Exceptions are easy to change or delete. Select <<Exceptions>>. Active exceptions, meaning pending exceptions that are scheduled to occur at a future time, will be listed by building and by zone. Simple hit << Delete icon>> to remove the exception.
The Cognition Controls dashboard is built for quick, easy insights about your space:
Cognition Controls is your partner in managing comfort in your space, while reducing equipment wear and tear and HVAC energy use. The goal of all our communication with you is to ensure we are providing you with the information you need to make data driven decisions about your space. We are always clear about the type of information we are sending you by highlighting in the email subject line <ALERT>, <Reminder>, <Info>.
Cognition Controls actively reviews how your HVAC equipment operates and compares current performance against past performance. Our goal is to proactively alert you to issues so you can avoid service disruptions and unnecessary emergency costs.
Your Cognition Control will lose power when your HVAC equipment loses power. When this happens, the Cognition device automatically goes into a safe power down mode, saving your comfort preferences to memory.
As soon as the power returns to your equipment, your Cognition Control will be powered and return to managing your comfort.
Even if your device has lost connectivity it will continue to manage the comfort in your space because it remembers the latest version of the comfort Preferences in your dashboard.
Please note that it is normal for your device to temporarily lose connectivity from time to time.
Cognition will notify you if the connectivity issue is prolonged.
If you have a question we haven’t answered in the FAQs, please email us at [email protected]. If it’s urgent, we can give you a call.
At Cognition Controls we are proud of our network of preferred HVAC Pros. If you need a recommendation we’d be happy to put you in touch with one of these comfort heroes.